PRIVACY POLICY

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This privacy policy sets out how The Image Tree uses and protects any information that you give us, (The Image Tree), when you use this website and when working with Sara Marsden-Shreeve T/A The Image Tree as a client.  The Image Tree is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified with when using the website, then you can be assured that it will only be used in accordance with this privacy statement/policy.

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The Image Tree may change this policy from time to time by updating this page.  So you should check this page fairly regularly to ensure that you are happy with any changes.  This policy was published May 2018 and notes that any personal data provided to The Image Tree is processed by the data controller Sara Marsden-Shreeve  T/A The Image Tree and is regulated under the General Data Protection Regulations which applies across the European Union (including in the United Kingdom).

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What we collect:

The Image Tree may collect the following information :

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• Information that you provide us with when contacting us on our site www.the-imagetree.co.uk.  This includes information provided at the time of requesting further information, reporting a problem with our site, or subscribing to our newsletter.

• If you contact us, we may keep a record of that communication for legitimate interests of keeping you up to date.  If you are a client we will hold information for at least 6 years after we have completed the work that we do with you.

• Other information provided and relevant to client services and for research purposes, include client forms, questionnaires , competitions and/or offers you wish to participate in, all of which can be viewed at any time.

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What we do with this information we gather:

We require this information to understand your needs and provide you with a better personal service and in particular ,for the following reasons:

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• Internal record keeping is  paper based and contains service related and consensual data collected at the time of appointment and  any electronically stored email  addresses are used for mailing lists for  delivery of monthly newsletters.

• We may use the information to improve our products and services and notify you of any changes.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have consented to  provide.

• From time to time, we may also use your information to contact you for our market research purposes.  In which case we may contact you by email, phone or mail.  We may use the information to customise the website and/or services according to your interests.

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Security

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We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you a password which enables access to certain parts of our website, you are responsible for keeping this password secure and we ask you to not to share it with anyone else.  We will share the personal data with law enforcement or other authorities if required by applicable law. We will not share personal information with a third party.

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Cookies and how we use them:

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A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree or accept, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way give us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  However, this may prevent you from taking full advantage of the website.

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Links to other websites

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Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we The Image Tree, do not have any control over the data use of the website visited.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement/policy.  Therefore, you should exercise caution and look at the privacy statement applicable to the website in question. 

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Controlling your personal information

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You may choose to restrict the collection or use of your personal information in the following ways:

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• Whenever you are asked to fill in the form on the website, look for the link containing  our privacy policy and note you can unsubscribe at anytime.

• If you have previously agreed to us to using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sara@the-imagetree.co..uk.  or by unsubscribing to our mailing lists.

• Any personal data provided with your consent will be held for the foreseeable future unless otherwise stated to provide further information.  If at any time you wish for your data to be removed, please contact The Image Tree by writing or emailing us.

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

• You may request details of your personal information at any time, free of charge, which we hold about you under the Data Protection Act 1998.  If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us a soon as possible.  We will promptly correct any information.  Alternatively, if you believe that your personal data is not being handled correctly by  the  data control officer Sara Marsden-Shreeve c/o The Image Tree, 32 Woodgate Drive, Chellaston, Derby, DE73 6UX you are within your rights to complain in writing, by phone or via email. Further information is also available through the UK Information Commissioners Office (ICO).

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